1. Refund Eligibility
A refund may be considered when an agreed service cannot be delivered and no acceptable replacement or alternative solution is available.
2. Non-Refundable Work
Completed content, outreach work, editorial review fees, published placements and work already performed may be non-refundable. Custom work begins after campaign confirmation.
3. Replacements
If an approved placement cannot be completed, a comparable replacement may be offered before a refund is considered. Replacement eligibility depends on the original campaign terms.
4. Cancellations
Cancellation requests should be submitted as early as possible. Orders may not be cancellable after content creation, outreach or placement work has begun.
5. Refund Processing
Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider and financial institution.
6. Requesting a Review
Send your order reference, payment email and reason for the request through the support page.